IMPORTANT INFORMATION FOR CLIENTS WITH CLINIC APPOINTMENTS
1. ARE YOU WELL?
Within 48 hours of your appointment, please complete the COVID-19 Screening & Consent Form (see Forms in COVID-19 info tab at the top) and email to me. Alternatively, please complete the online consent form via the website.
DO NOT attend a clinic appointment if you are experiencing any COVID-19 symptoms, including fever, persistent cough, or loss of taste/smell, or are generally feeling unwell. If you must cancel an appointment at the last minute due to illness, there will be no cancellation charge, but please consider giving as much notice as possible.
2. ARE YOU CONSIDERED HIGH RISK?
If you are considered a high-risk client, it may not be possible to see you at this time but feel free to discuss this with me. You may need to get clearance from your GP first. This is the current list of ‘high risk’ conditions:
Those shielding vulnerable family members, front-line NHS staff, carers and those who have been in contact with anyone suffering from Covid-19
Anyone currently receiving treatment for cancer, suffering lung conditions or is post-operative
Experiencing post Covid-19 circulatory complications (deep vein thrombosis, micro-embolisms, stroke symptoms or pulmonary embolism)
Aged 70 years or above
Heart & respiratory conditions
Supressed immune systems
BMI over 39
3. FIRST TIME CLIENTS, and FIRST APPOINTMENT BACK SINCE LOCKDOWN
If you are a first-time client, the first part of your initial consultation will take place via telephone or video-conferencing, rather than in the clinic. If this is not possible, then a consultation form can be emailed for completion prior to the visit. If appropriate, the second part of your appointment will take place in clinic.
If you are an existing client there will be a short update consultation (free of charge), via telephone or video-conferencing, prior to your first appointment back to discuss your needs and any COVID-19 issues.
All consultation and consent documents should be signed within 48 hours of your appointment and either brought with you to your in-person appointment or emailed beforehand (preferred).
Please bring your own pen and water if needed, as I can no longer supply this.
You will be required to wear a facemask during the appointment. Please bring your own if at all possible. You will also be asked to have your temperature taken with a non-contact infra-red thermometer. Results will be recorded in your notes.
Please wear clothing which is easy to remove and avoid wearing jewellery if at all possible.
Payment can be made prior to the appointment via Direct Transfer or PAYM (mobile to mobile payments). If you must pay with cash, please bring the correct money and place it in the supplied envelope. Unfortunately, cheques will no longer be accepted.
4. UPON ARRIVAL AT YOUR APPOINTMENT
Please remain in your car or wait outside the front door and I will call you at your appointment time. If the weather is terrible, you can wait in the hall just inside the front door, but be prepared to exit to allow other clients to enter or leave the premises. Please only bring a chaperone or legal guardian if necessary. Currently, it is with regret that the reception area and washroom facilities are not available for clients unless there is an urgent need.
5. ENTERING THE TREATMENT ROOM
Please enter the treatment room without touching doors. I will open them for you.
Please remove your shoes just inside the treatment room and leave them in the place provided.
Please use the hand sanitiser provided.
There will be a specified area in which to put your clothes if you need to remove anything.
The treatment room will have been thoroughly disinfected and all linen replaced for each client.
6. THERAPIST PRECAUTIONS
As per current government and professional guidelines, I will be wearing personal protective equipment which includes a facemask, gloves and apron, which will all be changed between clients. Do not be concerned about the use of gloves, it should not affect your treatment. If it is not possible to wear gloves for any reason, hands will be washed appropriately. I will also be taking my temperature prior to first appointment of the day, and then at regular intervals.
The treatment should otherwise continue as usual.
7. OTHER PRECAUTIONS
All linens (towels, blankets, etc) will be changed between clients, and laundered after use.
All used surfaces will be disinfected before each new client.
All pillows and bolsters now have waterproof surfaces and will be disinfected after use.
There is a UPVC cover over the massage table which will be disinfected before and after each use, and clean couch roll will cover such surfaces.
Please note appointments will be spaced further apart than usual to enable disinfection of the practice space, therapy table, equipment and facilities and to allow some time to air the treatment room.
A full risk assessment is available in on the website or you can request it via email.
8. AFTER THE SESSION
When the session is complete, please leave all the linens, untouched on the couch and try not to touch anything as you leave. Please keep your mask on until you exit the premises. It is also recommended that you register for the NHS Track and Trace app if required, to maintain our safety.
I have also taken the difficult decision to add a £5 surcharge to all appointments to help cover the cost of additional PPE, cleaning supplies and mostly the extra time and room rental needed to disinfect and air the room before each client.
It is a learning process for all of us, and if you have any feedback about any of the new processes, please do get in touch.
I look forward to welcoming you back to the practice.